Question
What happens to my client's comments if I publish a new version?
They stay where they were, on their screen. The ones you turned into notes move to "Applied" on their own when you publish the version that resolves them, and your client confirms whether it looks right.
Who can do this
- For
- Designers
- Role
- “Can run with AI” and up
- Plan
- Essential and up
They aren't lost. Each comment belongs to its screen, not to an update. When you publish a new version they're still there, in whichever version you look at. If it was made on an earlier one, it says so: Made on v and its number. If the element it pointed at moved, it shows It may have moved.
A comment's path
| You see | Your client sees | What happened |
|---|---|---|
| To handle | Open | They just commented |
| In notes | In progress | You turned it into a note |
| Applied, not published yet | In progress | A batch applied that note |
| Waiting on client | Applied in update and its number | You published the version that resolves it |
| Closed | Resolved | Your client said Looks good, or you resolved it |
When you publish, the comment moves to applied on its own, the thread gets the notice Applied in update, and your client receives an email. In the portal we ask them Does it look right?, with Looks good and Reopen.
Special cases
- You hide a screen in What the client sees: its comments stop showing in the portal; you still see them. The applied email for that screen isn't sent either.
- You resolve a comment before publishing its change: it stays resolved; publishing doesn't turn it back into Applied.
- You delete a screen from the project: in the portal it stays as Retired, with its comments. Its comments can no longer be turned into notes, and Bitácora tells you why.
- You turn off Comments on the delivery: your client can no longer comment and doesn't see the comments that were already there either.
The reply and applied emails only reach people who sign in with their personal password and have an email. Turning comments into notes is available from the Essential plan. See Handle your client's comments.
